Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that ‘every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community’. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Role:

Tenant Relations Coordinator

Location:

South East with some travel

• Ensure all service objectives for the team are met to required standards.
• Progress all service issues to conclusion including all issues of ASB and maintain high standards of estate services and environment.
• Have Tenant Relations Officer responsibility for a designated number of properties.

2.       Customer Service

• Ensure customer service and quality standards for team are met.
• Maximise support networks to tenants in area.
• Support the effective development, review and implementation of policy on housing services including assessments, voids, allocations, ASB and all other relevant areas of tenant services.
• Be responsible co coordinating a network of support for a designated specialist service and ensure effective roll out nationally. (This may include but not limited to services for older people, young people, vulnerable adults, child protection, family support, tenant engagement etc.
• Lead on reporting and consistent delivery of all reporting and quality control systems, e.g. Active H, EQUASS / PQASSO and any other system of social impact measurement

3.         Financial

• Allocate all team resources to ensure value for money
• Deliver allocated services for team on budget.
• Contribute to agreed void standards
• Facilitate the efficient and effective collection of rent in line with company policy
• Manage travel expenditure within allocated budget and optimise TRO contact time with tenants

4.                  Management

• Co-ordinate the work of your   TRO team and participate in the national TRO team.
• Provide ongoing support & leadership for the TR team achieves its full potential. Effectively manage and develop the talent in the team.
• Ensure effective communication vertically and horizontally across the organisation.

Skills Required 

Competencies Required