Job Title: Customer Care Associate
Department: Operations
Location: Waterford, Ireland
Reports to: Manager – Operations
Apply with your CV at: [email protected]
Who are we?
Experts in end-to-end customer relationship management. Our site in Waterford with 175+ employees is growing rapidly and we are looking for individuals who are motivated and share our passion for excellence in customer service. Our capability is enhanced by operational excellence, technology know-how and data and strategic analytics.
Our Lineage
We are a subsidiary of Tech Mahindra which is a part of the Mahindra Group. Tech Mahindra, offering innovative and customer-centric information technology services and solutions, is a USD 3.9 billion company with 105,200+ professionals across 90 countries, providing services to 788 global customers including Fortune 500 companies.
Tech Mahindra’s business process outsourcing (BPO) arm is the ‘Business Services Group’ (BSG), with global presence in 15 countries and handling 300 million+ transactions annually.
The USD 16.9 billion Mahindra Group is a global federation of companies employing more than 200,000 people in over 100 countries.
The Opportunity
As a Customer Care Advisor, you will be primarily responsible for managing inbound phone contacts from our customer base. This will involve responding to and resolving queries, logging call types and recording interactions.
The Role
Resolves product or service problems by clarifying the customer's query, identifying and implementing the resolution, and following up to ensure the query is closed.
Recommend improvements based on customer needs analysis
Meet and exceed all personal and business objectives
Support colleagues to achieve team goals and objectives
Work collaboratively with the wider team to ensure consistency and best practice
Competencies & Skills
Works well in a team and supporting others to achieve the team goals
Computer skills required
Keyboard/Typing skills an advantage
Strong customer focus
Strong communication skills, both verbal and written
Listening skills
Problem analysis and identification
Ability to work to targets
Adaptability
Initiative
Organisation and time
Salary & Benefits.
We are an equal opportunities employer with competitive pay and commission structures in place and growth opportunities vertically and laterally.
You will also be entitled to 20 day’s AL per year with 1 day addition leave per year of service to the max of 25 days in total.
What you need to have:
Minimum 12 months experience in a customer service role
Leaving certificate or equivalent
Apply with your CV at: [email protected]
